Please be aware that international orders may be subject to additional surcharges or customs fees upon delivery, imposed by the government in your country. we are not responsible for and has no control over these charges.
Category: Shipping FAQS
How can I track my package?
1.login in your account 2.click”View My Order History” 3.Cick the order Number that you want to track. 4.in the “order history” There are express company and tracking number. When you click the number,it will auto open the tracking page. Any question,Please contact with us.
How do I calculate shipping costs?
in “SHIPPING COST” and then change the country as yours. our system will show the shipping costs. in our system,the shipping costs based on DHL.
Will I have to pay additional taxes or tariffs on my Smarts Dance order?
Some countries charge taxes or other shipping charges on imported packages. We recommend checking with your local customs office for these charges before placing your order. Since these types of taxes and charges are subject to change at any time (and often change from day to day), we cannot incorporate these charges into the shipping […]
Often It takes about 3-4 days.The remote place will be more one days.
Can I expedite my order?
Our current processing time is 3 weeks and we cannot expedite orders. We also suggest that you allow for additional time to include alterations if your dress is for a specific event.
I want to change my shipping address. How do I do this?
1.If you already placed order. you cant change your shipping address that recorded in order detail. Please contact our support department by submit ticket with your desired shipping information and we will update your order information accordingly. 2.If you need change your shipping address before order. first,please “login in your account” and then in your […]
When will I receive my dress?
For Custom We process and deliver all of our orders within 3 weeks of ordering, and we will contact you once your order has been shipped. For Stock Dress We will ship out in 24 hours.
Is there any extra charges to rush the shipping ?
There is not any extra charges to rush shipping.Often we use DHL,TNT,UPS to ship our dresses. We will check that.If we cant meet your date.we will let you know.
Why was I asked for a “CPF” number? (Brazilian customers)
Our customers in Brazil have informed us that for international shipments, all individuals are supposed to state their “CPF” number on invoices and companies are required to include a “CNPJ” number. Therefore, if you want us to ship your order to Brazil, please make sure to provide the correct “CPF” or “CNPJ” number so your […]