When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx. Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will […]
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Support
I received an incorrect item
If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service via submitting tickets. Our Customer Service team will respond to you within 24 hours. Once Customer Service confirms an item is incorrect, We will provide information on […]
I want to change measurements on my current order, is this possible?
Depending on the stage of your order, we can adjust as desired. If your order status in your Account is ‘Pending’ you can update your profile online and it will be used in the current order. All orders are given a 24 hour grace period to make changes to the measurements. If you want to […]
Can I base my measurements on a well fitting dress that I own?
Our measuring methods are unique to us and differ from the measurements used for other clothing brands. All Smarts Dance orders are custom tailored to match your physical measurement profile, and for this reason we are unable to accept measurements from any garments that you own from another manufacturer. Tip:Click for more measurement info
Can I use measurements taken by my tailor?
We prefer you use our easy-to-follow Get Measured process. Our measuring methods are unique to us and differ from the measuring methods used at a traditional tailor. If a tailor measures you the way that dress her tailoring style, it may cause discrepancies and ill-fitting garments. If you still prefer to visit a tailor to […]
I am not skinny like the models in the photos, will Smarts Dance Dress and apparel still fit me?
Smarts Dance Dress are 100% custom made specifically to your measurement profile. No matter what your size or body type, our Dress are built to flatter. Tip:Click for more measurement info
Do I need a Tailor to take my Measurements?
No. our measuring process was designed so anyone can measure themselves with the help of a friend in 10 minutes. Tip:Click for more measurement info
Why the dress with Swarovski crystal is more expensive?
This is due to the cost of Swarovski crystals. We always use 10 gross (1440 pieces) or sometimes 20 gross (2880 pieces)or more mixed with different colours, size of Swarovski crystal for each custom dress. The price reflects the value of stone itself, design fee,and also labour work to attach the crystal pattern on the […]
Whether the dress have the bra cups or bodysuit?
All our dresses included build in bra cups and bodysuit. If you have any special requirement,Please email or write in order comments
Can I buy one pc as my own measurement?
For Custom dress: Yes.we accept the small custom order. whatever you are dancer or wholesaler or retail. you can buy one pc as your own size,own style with the color you like. For Stock Dress that depend on the style. Please contact with us.