our customers come in all shapes, sizes, and ages. All our products are hand tailored according to your submitted measurements, so there are no limitations with regards to large or small measurements. Upon ordering for a child, please email us your order # and let us know that the dress is for a child so […]
All posts by Support
Support
How many Layers of dress?
Often there are 3 layers. If you need more layers in skirts. please write your request in the order comment.
Delivery Leadtime
Often It takes about 3-4 days.The remote place will be more one days.
Production Leadtime
Often it takes about:2 weeks for production,3-5 days for shipping We also suggest that you allow for additional time to include alterations if your dress is for a specific event.
How long does it take to get a remake?
If the order you receive does not fit or look the way you expected, please submit support ticket to Apply for an Alteration or Remake to request a reimbursement for alterations or request a full remake if your tailor deems the dress to be unalterable. Once the updated measurements and request have been sent to our […]
Where should I get my dress altered?
You can visit any local alterations shop to get your dress altered. we will cover up to $75 per order of your alterations bill. please contact our customer service department by submit tickets with any questions.
My recent order does not fit as expected, what should I do?
1.First refer to our alterations guide which will show you whether your dress can be altered at a local tailor. If yes, we will refund you the alteration amount. To claim an alterations credit, Please submit support tickets. 2.If your Dress cannot be altered by a tailor. we will remake the Dress for you. To apply […]
How do I submit updated measurements after an alteration?
Please submit support ticket
I received my remade order. Where do I send the ill-fitting items?
Please return the original garments to our address in the smallest bag or box possible. Our address show in return form attached with dress.If you cant find it,please contact with us or submit tickets Please also use regular domestic post and mark the outside of the package with the following label:
What if my dress does not fit?
If your order does not fit, we will cover alterations on your dress up to $75 per order or remake it entirely from new materials through a remake order. Our Customer Service will be happy to work with you to get your proper measurements.