Support

If you have any question,Please submit ticket or click live support

How can I trust that my credit card transaction is safe?

Our website features a SSL secure connection during the transaction, keeping your information secure and private. Our site have Trustwave Verified:

What is the best way to ask a question?

Please contact us anytime via our online contact form or directly via submit support ticket.

Currently Dance Dress Shop is a 100% internet based company and does not provide phone service. Please contact us via our online contact form or submit support tickets and we will reply within 24 hours on week days, and 48 hours on weekends.

Can I expedite my order?

Our current processing time is 3 weeks and we cannot expedite orders. We also suggest that you allow for additional time to include alterations if your dress is for a specific event.

I want to change my shipping address. How do I do this?

1.If you already placed order. you cant change your shipping address that recorded in order detail. Please contact our support department by submit ticket with your desired shipping information and we will update your order information accordingly. 2.If you need change your shipping address before order. first,please “login in your account” and then in your […]

When will I receive my dress?

For Custom We process and deliver all of our orders within 3 weeks of ordering, and we will contact you once your order has been shipped. For Stock Dress We will ship out in 24 hours.

Can I buy material directly from you?

You can also buy the material directly from us. If you already ordered,we will offer free.but you should pay the shipping cost. So we recommend that you write those info in the order comments during placing order. we can ship your dress together with those extra material.in this case,you dont need pay the shipping cost for […]